General conditions of sale
1. Application
• Sales by INTZA, SA (hereinafter INTZA) will be carried out exclusively under the following conditions, except in those cases in which another type of agreement is reached expressly established in writing with the client.• We reserve the right to cancel a supply contract or accepted order, or to withhold delivery of any merchandise if the buyer fails to comply with any of the conditions set out in this document.
2. Offers
• Our offers are not valid until confirmed in writing.• The prices indicated in the offer are valid until the validity date indicated in the document. If this is not indicated, they will be adjusted to the rate in force at any given time.
• The technical or descriptive specifications (catalogues, drawings, diagrams, illustrations, photographs, dimensions and weights relating to INTZA products) attached to the offer are exclusively indicative and are subject to possible changes without prior notice. We reserve the right to make changes to our products in order to maintain or improve the technical characteristics.
• INTZA reserves the domain and ownership of the estimates, offers, plans, diagrams, drawings and designs provided to the client, which may not be used for purposes other than those established by INTZA.
3. Orders
• Orders that are not submitted in writing will not be accepted.• The minimum value per order is 30 euros.
• Cancellations or modifications to orders will not be accepted without prior agreement with INTZA, and we reserve the right to claim the costs incurred up to the time of notification of said cancellation or modification.
4. Delivery times
• Delivery times indicated by the customer, and without prior offer by INTZA, may be modified.• We reserve the right to extend the delivery time or even cancel, partially or totally, the commitment to deliver the order in cases of force majeure, social, political, economic or technical events that prevent the normal operation of our factory or its supply of components, energy or raw materials.
• Delivery times will be suspended and will be modified at each review or modification request by the customer.
5. Prices
• Prices, unless otherwise stated, refer to goods placed in our warehouses and do not include taxes or levies that may be increased.• Prices may be adjusted, with the rate in force on the date of receipt of the order prevailing in each case.
• Payments must be made according to the conditions indicated on each invoice. Failure to comply with this condition may give rise to legal action.
• In the event of late payment, INTZA reserves the right to charge late payment interest of 1.5 times the current legal interest rate. 5. The goods remain the property of INTZA until they are fully paid for.
6. Packaging and transport
• Packaging, unless otherwise agreed, is determined and prepared by INTZA at its sole discretion.• The following will be charged for packaging on the invoice:
- For orders up to €300: €2.
- For orders from €300 to €600: €3.
- For orders from €600 to €1,000: €5.
- For orders over €1,000: 0.5% of the total amount.
• Packaging cannot be recovered or credited after use.
• Transport is at the customer's expense and risk, and the customer must check the goods upon arrival and inform the carrier of any reservations.
7. Warranties and responsibilities
• INTZA guarantees its products for a period of ONE YEAR, always counting from the date of the delivery note.• This guarantee covers manufacturing defects and is limited to the replacement, replacement, repair or credit of defective parts, not including labour, travel or displacement.
• Any manipulation, disassembly, modification, repair, etc. carried out without our consent will void the guarantee.
• We also exclude any deterioration and causes derived from negligence, lack of supervision or maintenance, faulty use, defects caused by fatigue of material that is poorly installed or subjected to excessive forces, non-compliance with the rules of use and/or start-up, unsuitable fluids, inadequate voltage or electrical frequency, inadequate storage, breakages due to transport or force majeure.
• In no case are we responsible for production losses and personal or material accidents.
• INTZA's responsibility will always be limited to the value of the product subject to the claim, and always from the time the manufacturing defect is proven.
• In order to exercise the right to a guarantee, we must be informed immediately in writing of the observed defect and be given the appropriate time and opportunity to study it at our facilities.
• In certain cases, we try to reduce the inconvenience by lending or replacing material, without in any case implying that we assume what happened is our own error, but rather that it must be framed within a purpose of collaboration with the client.
8. Claims
If the customer detects that a product included in a delivery note is missing, he or she will have one month from the date of said delivery note to make a claim. Claims will not be accepted after this period.9. Return of materials
• Returns of materials will not be accepted more than 2 months after their delivery (delivery note date).
• Only returns of materials that have not been used or installed will be accepted. If any damage is observed upon receipt of the returned material, the return will not be accepted.
• The return must arrive postage paid, properly packaged and accompanied by a copy of the original delivery note.
• All returns accepted by INTZA will have 25% of the invoice amount withheld as collection management and handling costs.
10. Special products
• For products specifically manufactured for a client, partial payment may be required in advance.
• Returns of materials specifically manufactured
for the client or non-standard materials will not be accepted.
• INTZA will not accept any restriction on its right to sell or offer to any other client, material that has been specially manufactured for a particular client.
11. Confidentiality
• INTZA and its client are obliged to maintain complete confidentiality regarding documents sent and received between both parties.
• Confidentiality provisions remain in force even after completion of the order.
12. Resolution
• In the resolution of any discrepancy regarding the interpretation of these conditions, INTZA will preferably use the amicable route. However, if a dispute arises due to non-compliance, the Judges and Courts of San Sebastián will have jurisdiction, without express waiver of any other jurisdiction that may apply.
• In any case, the above measure will be put into practice after prior communication to the affected party, trying in all cases to reach an agreement.